1 Our Returns Policy

We accept returns within 30 days of the delivery date, provided the following conditions are met:

• The product is unused, unopened, and in its original packaging and condition.
• You have proof of purchase (order confirmation email or order number).
• The product has not passed its expiry date at the time of return.
• The return is initiated within the 30-day window from the date of delivery.

To initiate a return, please contact us at info@betterlifenutrition.co.za with your order number and reason for return. We will provide you with a return authorisation and further instructions.

2 Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 3 business days.

If approved, your refund will be processed using the original payment method:

• Credit/Debit Card: Refunds are credited within 5–7 business days, depending on your card issuer.
• EFT/Bank Transfer: Refunds are processed within 5–7 business days to the original account used.
• Instant EFT & Payment Gateway: Refunds are processed within 5–10 business days, subject to the payment provider's timelines.

If you have not received your refund within the stated timeframe, please check with your bank first. If the issue persists, contact us at info@betterlifenutrition.co.za.

3 Cancellations

We understand that plans can change. You may cancel your order under the following conditions:

• Before dispatch: Orders cancelled before they have been dispatched will receive a full refund with no cancellation fee.
• Within 24 hours of placing your order: Contact us immediately at info@betterlifenutrition.co.za or call us to request cancellation.
• After dispatch: Once an order has been dispatched, it cannot be cancelled. You may initiate a return once the order is delivered, subject to our returns policy above.

4 Damaged or Defective Products

We take great care in packaging your products. However, if your order arrives damaged or defective, please follow these steps:

• Inspect your delivery upon receipt.
• Report any damage or defect to us within 48 hours of delivery by emailing info@betterlifenutrition.co.za.
• Include clear photographs of the damaged or defective product and the packaging.
• Include your order number in your email.

In accordance with the Consumer Protection Act (No. 68 of 2008), you have the right to receive goods that are of good quality, free of defects, and fit for their intended purpose. If a product does not meet this standard, you are entitled to a repair, replacement, or refund.

5 Incorrectly Supplied Products

If you receive a product that is different from what you ordered (wrong product, wrong flavour, wrong size, or incorrect quantity), please contact us within 48 hours of delivery:

• Email us at info@betterlifenutrition.co.za with your order number and a description (and photo) of the incorrect item received.
• We will arrange for the correct item to be dispatched at no additional cost, or issue a full refund if the correct item is not available.
• Return shipping of the incorrect item will be arranged and covered by BetterLife Nutrition.

6 Return Shipping

The responsibility for return shipping costs is as follows:

• Defective, damaged, or incorrect products: BetterLife Nutrition will cover all return shipping costs. We will provide a prepaid return label or arrange a courier collection.
• Change-of-mind returns (unopened products): The customer is responsible for the cost of return shipping. We recommend using a trackable courier service, as we cannot be held liable for items lost in transit.

Please send all approved returns to the address provided by our customer support team upon return authorisation. Do not send items back without first contacting us.

7 Non-Returnable Items

The following items are not eligible for return or refund, except in cases of damage, defect, or incorrect supply:

• Opened or partially consumed nutritional supplements and beverages.
• Products purchased on sale or as part of a promotional bundle (unless defective).
• Digital products, downloadable content, or e-gift vouchers.
• Products returned beyond the 30-day return window.
• Products that have been tampered with, or where the seal has been broken without a legitimate defect claim.

8 Consumer Protection Act Rights

As a South African consumer, you are protected by the Consumer Protection Act (No. 68 of 2008). Your key rights include:

• The right to fair, honest, and reasonable dealings.
• The right to receive goods that are safe, good quality, and fit for purpose.
• The right to return unsafe or defective goods and receive a refund, replacement, or repair.
• The right to cancel certain fixed-term agreements with 20 business days' notice.
• The right to fair and responsible marketing practices.

If you feel your consumer rights have not been upheld, you may contact the National Consumer Commission (NCC) at 0860 266 786 or visit www.thencc.org.za.